Updated November 24, 2022
In keeping with our environmental commitment, NOTIQ accepts returns or exchanges within 14 calendar days of shipping ― with a return limit of 1 within 30 days and 3 within 180 days ― on qualifying unused, non-subscription, non-sale items, less gift cards, return, exchange or original shipping fees. Refunds are issued to the original form of payment or store credit.
NON-RETURNABLES - Items including sale items, subscriptions, gift cards, bundles, downloads, classes, workshops, consultations, events, specialty, and items listed as final sale or non-returnable may not be returned or exchanged.
HOW TO INITIATE A RETURN OR EXCHANGE
- Submit a return request by email or sms text 877.631.2008.
- Receive email instructions on how to send your items back to us.
- Await your exchange, refund or store credit for returnable items.
RETURN PROCESS - Items must reach us within 14 calendar days. Please carefully pack your return. Items returned to us damaged may not receive any credits or exchanges. For a complete expedited credit, please include all gifted, exclusive or complimentary items from the original order and ship your return with the courier of your choice. Please kindly note, original shipping fees are non-refundable, and return and exchange shipping fees are covered by the purchaser. Once we receive all qualifying and pre-approved item(s), your refund, store credit or exchange (less shipping and handling) will be promptly processed within 5 business days. Some bank credits may take up to 10 business days to post. Credits or refunds for sales and special offers are not applicable on prior purchases.
PRICE ADJUSTMENT - In the event of a sale immediately following your purchase, NOTIQ will offer a courtesy price adjustment upon request within 7 days of the original purchase date. A credit will be issued on a NOTIQ gift card.
DEFECTS & DAMAGES - If you received a defective or damaged item, please accept our sincerest apologies. Send us an email with photos or video of your item with defects/damages and we will promptly initiate the replacement process. Replacements are subject to product availability. If we are unable to replace your item, a credit to your original form of payment will be issued.
HOW TO REPORT AN ISSUE
This was my first purchase and it exceeded my expectations. The visual appeal is unlike anything I’ve seen. The quality is exceptional. The cost is well worth the investment. Very professional with a high-end twist. Since my first purchase recently, I have returned to make several additional purchases. I think I’ve become a NOTIQ lifer.
I absolutely love it. I’ll definitely purchase more in the future.
I was very surprised with the quality of this planner. It is exceptional. Very soft and sturdy. Not to mention the customer serve checking to make sure the inserts I ordered where the ones o wanted. Since I accidentally put the wrong ones in my cart. Couldn’t be happier!
I am so impressed with the quality of your products. The quilted planner is so soft yet very sturdy ad well made. The inserts are the best I have found and I have been planning for 40 something years. I will diffently be purchasing more items from here.
Great quality! Love it! Glad I chose to purchase from this company. I made a mistake in my original order and they promptly corrected it for me. Great customer service on top of an outstanding planner and inserts!