Updated November 24, 2022
In keeping with our environmental commitment, NOTIQ accepts returns or exchanges within 14 calendar days of shipping ― with a return limit of 1 within 30 days and 3 within 180 days ― on qualifying unused, non-subscription, non-sale items, less gift cards, return, exchange or original shipping fees. Refunds are issued to the original form of payment or store credit.
NON-RETURNABLES - Items including sale items, subscriptions, gift cards, bundles, downloads, classes, workshops, consultations, events, specialty, and items listed as final sale or non-returnable may not be returned or exchanged.
HOW TO INITIATE A RETURN OR EXCHANGE
- Submit a return request by email or sms text 877.631.2008.
- Receive email instructions on how to send your items back to us.
- Await your exchange, refund or store credit for returnable items.
RETURN PROCESS - Items must reach us within 14 calendar days. Please carefully pack your return. Items returned to us damaged may not receive any credits or exchanges. For a complete expedited credit, please include all gifted, exclusive or complimentary items from the original order and ship your return with the courier of your choice. Please kindly note, original shipping fees are non-refundable, and return and exchange shipping fees are covered by the purchaser. Once we receive all qualifying and pre-approved item(s), your refund, store credit or exchange (less shipping and handling) will be promptly processed within 5 business days. Some bank credits may take up to 10 business days to post. Credits or refunds for sales and special offers are not applicable on prior purchases.
PRICE ADJUSTMENT - In the event of a sale immediately following your purchase, NOTIQ will offer a courtesy price adjustment upon request within 7 days of the original purchase date. A credit will be issued on a NOTIQ gift card.
DEFECTS & DAMAGES - If you received a defective or damaged item, please accept our sincerest apologies. Send us an email with photos or video of your item with defects/damages and we will promptly initiate the replacement process. Replacements are subject to product availability. If we are unable to replace your item, a credit to your original form of payment will be issued.
HOW TO REPORT AN ISSUE
This is actually a gift but I will be placing another order. I definitely love the style and color. The pages are arranged to easily write what you need and fold close again. Thank you for this product.
I cannot tell. So pretty that I've had for almost a month and cannot bring myself to actually write in them. Purchased 4 ... guess who will have to order more 👀. Once I start writing in these 🤦🏽♀️😂
Love this lux bound journal. The quality is everything that you'd expect from the Notiq brand.
Really love the journal. But I love the customer service even more. Very professional company. You replaced this item without reaching out to me, which lets me know how much you value your customers. This might have been my first order, but it will not be my last. When I have a great customer service experience I tell everyone, and I mean everyone. I won't hesitate to let my friends and everyone I meet with on Zoom know about Notiq. Now can you tell me how we can change those 5 stars to 10 stars. Many thanks!!
I love this journal! It feels wonderful and comes in a nice dust bag. The paper is nice and luxurious, with no bleed through! I love using the Notiq Executive pen in the journal. Everything about Notiq is my dream planner company! Loyal customer here!