Updated November 24, 2022
In keeping with our environmental commitment, NOTIQ accepts returns or exchanges within 14 calendar days of shipping ― with a return limit of 1 within 30 days and 3 within 180 days ― on qualifying unused, non-subscription, non-sale items, less gift cards, return, exchange or original shipping fees. Refunds are issued to the original form of payment or store credit.
NON-RETURNABLES - Items including sale items, subscriptions, gift cards, bundles, downloads, classes, workshops, consultations, events, specialty, and items listed as final sale or non-returnable may not be returned or exchanged.
HOW TO INITIATE A RETURN OR EXCHANGE
- Submit a return request by email or sms text 877.631.2008.
- Receive email instructions on how to send your items back to us.
- Await your exchange, refund or store credit for returnable items.
RETURN PROCESS - Items must reach us within 14 calendar days. Please carefully pack your return. Items returned to us damaged may not receive any credits or exchanges. For a complete expedited credit, please include all gifted, exclusive or complimentary items from the original order and ship your return with the courier of your choice. Please kindly note, original shipping fees are non-refundable, and return and exchange shipping fees are covered by the purchaser. Once we receive all qualifying and pre-approved item(s), your refund, store credit or exchange (less shipping and handling) will be promptly processed within 5 business days. Some bank credits may take up to 10 business days to post. Credits or refunds for sales and special offers are not applicable on prior purchases.
PRICE ADJUSTMENT - In the event of a sale immediately following your purchase, NOTIQ will offer a courtesy price adjustment upon request within 7 days of the original purchase date. A credit will be issued on a NOTIQ gift card.
DEFECTS & DAMAGES - If you received a defective or damaged item, please accept our sincerest apologies. Send us an email with photos or video of your item with defects/damages and we will promptly initiate the replacement process. Replacements are subject to product availability. If we are unable to replace your item, a credit to your original form of payment will be issued.
HOW TO REPORT AN ISSUE
I LOVE IT!!! It's spacious. I can fit everything in it. I love the elegant style. I can use the detachable straps to carry it as a shoulder bag or backpack. It's the best lunch bag I've ever had. I just hate I didn't take advantage of the subscription.
This bag is perfection! I have been through my fair share of lunch bags. I take my lunch just about every day to work and it often includes breakfast, snacks and a drink/smoothie. . Nothing was skipped on this. My lunch containers are bigger and I have always struggled with finding something that fits them, until now! I got this today, opened the bag and immediately put my largest round container in the bag and it fit! There is room for a mason jar on the side and other containers. I can fit bag of cracker in the pouch on the back and or even the zipper pouch which is storing my silverware. Aside from the functionality, it's a beautiful bag! You can wear rhis crossbody, just by the handle or a backpack! Seriously, this bag is perfection and I am thinking of getting a little snack bag. So happy and I will have to post pics once it's full.