Defect Warranty

NOTIQ DEFECT WARRANTY

NOTIQ planners and products are uniquely handmade and constructed with luxe materials of fine quality so you may enjoy your product for several seasons. Every order is thoroughly and carefully inspected before shipping. If your planner or product arrives defective or damaged, please accept our sincerest apologies.

Defective products may be exchanged within 7 days of delivery or returned for a full refund. Defective products returned after 7 days but within 90 days may be returned for an exchange or replaced with a comparable style. Please kindly note, ALL exchanges at any time are subject to product availability. If we are unable to replace your item, a credit to your original form of payment or store credit will be promptly processed.

Our limited defect warranty does not cover:

• Normal wear and tear of leather including stains, scuffs, worn edges, creases, scratches
• Slips, falls and drops that impact binder or product rings
• Product aging, accident damage or general misuse

 

To initiate a return:

1. Submit a return/exchange request including photos to our team at hello {at} notiq.com
2. Wait for an approval to return via email
3. Receive instructions on how to send your items back to us
4. Wait for your package to be received and reviewed by us
5. Receive your credit or exchange for qualifying items