COVID-19 RETURNS/EXCHANGES UPDATE
At NOTIQ, the health and wellbeing of our team and our patrons are our top priority. Due to the escalation of the COVID-19 pandemic, product returns and exchanges have been suspended and sales are final. We kindly ask that you make your product selection carefully. For assistance making the best selection for your needs, please CHAT with us by clicking on the CHAT ICON on the bottom left of our website. Your order will be carefully picked and packed. If you discover any errors or issues with your order, we will make it right. Thank you for choosing NOTIQ.
Returns & Exchanges before April 21, 2020
Thank you for choosing NOTIQ. We are confident you will love shopping with us, however, if you wish to return an item, you may initiate a return for any qualifying,* unused and unopened items within 7 days of delivery for a refund or exchange, excluding original shipping and handling fees. For a proper and expedited credit, please include all gifted, exclusive or complimentary items from the original order and ship your return with the courier of your choice. Once we receive all qualifying and pre-approved item(s), your refund, store credit or exchange (less shipping and handling) will be promptly processed within 5 business days. Some bank credits may take up to 10 business days to post. Please kindly note, credits or refunds for sales and special offers may not be issued on prior purchases.
Personal Use Items including scarves, pillows, downloads, classes, workshops, events, specialty, final sale, bundle boxes and items marked non-returnable may not be returned or exchanged.
USA Order Returns
Items must reach us within 7 days of delivery.
Non-USA Order Returns
Items must reach us within 14 days of delivery.
If you received a defective or damaged item, please accept our sincerest apologies. Send us an email with photos of your item with defects/damage here and we will promptly initiate an exchange for your defect. Please kindly note, all exchanges are subject to product availability. If we are unable to replace your item, a credit to your original form of payment will be promptly processed.
To initiate a return:
- Submit a return request here
- Wait for approval to return via email
- Receive instructions on how to send your items back to us
- Wait for package to be received and reviewed by us
- Receive your credit or exchange for qualifying items
*Please carefully pack your return. Items returned to us damaged may not receive any credits or exchanges.
It is nicer than the pictures. I love this bag so much. I have structured my wardrobe around wearing things that match my bag,
I am updating my review below to 5 stars. Again, I love the bag but there were flaws in the bag. I contacted Notiq and they were very gracious and professional in sending me a replacement along with a return label to send the damaged one back to them. I love their products and I am very impressed with their Customer Service! Thank you Notiq!
I like the bag, lots of room and pretty, however the way it was packed left dents in bag and one side is different from the other due to being crushed in box. I have tried to get dents out but they will not come out. I have been happy with all my purchases except for this one.
This color is absolutely stunning! LOVE, LOVE, LOVE this!
This bag is simply elegant. Beautifully designed and high quality. Very nicely packaged and shipping was prompt. My next purchase will be the pink lizard agenda to complete the elegance:) Thank you for making such beautiful items.